IMPORTANT: Please read before posting
  • Hi,

    Welcome to our support forums.
    It seems you have a problem or having trouble with something related to our themes/templates.

    In order to help us identifying your problem, make sure you've searched the forums and your issue does not exists yet.

    If you need to open a new thread, categorize it accordingly (each category is a theme/template).

    Provide basic information on the setup:

    • Theme version
    • Wordpress version (if applicable)
    • Environment (Local or Online)
    • Server info (Windows, *nix, php version, etc)
    • Other information you may find helpful

    Always provide a live/test link. It's easy to give better support if we can take a look at your site.
    If you don't want to post links in the forum, you can send them via Private Message.


    • Make sure you have the latest version of the item. The issue(s) you are experiencing may already been fixed.
    • Describe the problem/issue clearly and post as many information as you can
    • If there's any errors/warnings/alerts, post them with full information: the error message, when, where and how the error appears
    • The steps to reproduce the issue you are experiencing
    • Other information you may find helpful

    These simple steps help us to give you a better and quicker support.

    Thank you,
    The Pixelthrone team
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